|Flat Rate Fee||Delivery Time Frame|
|Sydney, Melbourne, Brisbane, Cairns, Townsville, Adelaide, Perth, Canberra, Hobart, Launceston, and all metropolitan areas.||$14.95||Next Business Day if ordered before 1:00pm|
|Northern Territory, Regional areas and outside the metropolitan area||$14.95||1-2 Business Days if ordered before 1:00pm|
|Remote and Far Country Areas||$14.95||2-3 Business Days if ordered before 1:00pm|
|International Delivery - Selected Countries (NZ, Asia, UK, US)||Quote||To Be Advised on request|
Our Service Promise To You!
Take real comfort knowing that we will look after your gift all the way, from order, gift creation, dispatch and delivery to your recipient. 99.99% of the time your gift experience will be flawless, however as the gift process involves humans across the entire gift chain including couriers across the country, when the 0.01% hiccup occurs we will take care of the issue for you, and ensure your recipient receives their gift 100% of the time. So go ahead, you are in good hands. Order today by phone or using our secure online system and your gift will be on its way! Cathie & BGB Team
Delivery Times & Time of Day Requests
Our express couriers operate Monday to Friday. Orders received by 1:00pm (AEST) on any given weekday will be dispatched that same day for delivery the Next Business Day. This applies to capital cities and metropolitan areas. For outside the metropolitan region, country and remote areas, please allow an additional 1-2 business days for the gift to arrive at the destination. Please note there are no weekend deliveries. Orders placed after 1:00pm on Friday are dispatched on Monday for delivery on Tuesday.
Please note that for remote country areas often it is not possible for couriers to deliver to these areas door to door. In these cases, gifts will be delivered to the nearest Australia Post outlet for delivery with regular mail or pick up from the Post Office by the Receiver or Pick up from the couriers depot. This will often depend on the normal gift parcel service for this area. Please call 1300 438 443 to ask whether this applies for your delivery.
Special Date Request
The courier delivery fee of $14.95 is a flat delivery fee for Australia wide and applies to all gifts whether it be next business day or a later date. For special date request, simply mention this in the special instructions box and we will endeavour to do our very best with the couriers to ensure delivery on the required day.
For hospital deliveries please ensure the correct surname is entered for the recipient as often mums are registered under their maiden name. Hospital staff will not accept gifts for patients whose surnames do not match their register. Please also ensure the mum will still be a patient at the hospital based on the time frames above. Usual hospital policy allows mums to stay for 2-3 days, while at other times, it allows them to transfer to a hotel after 2 days, where they can continue their recovery.
Significant discounts apply for bulk orders of 5 or more gifts going to the same destination. Please contact our office for a quote to obtain the freight discount. Bulk orders are sent using our Road Express Couriers.
If the recipient is not home and therefore a signature cannot be obtained, the courier will leave the parcel in a safe place; however if the courier deems it unsafe to leave the parcel at the destination (e.g. unit complex), a calling card will be left for the recipient. The gift will be taken to the nearest Australia Post Office or pick up point (couriers depot) for safe keeping and collection at a more suitable time. Please ensure delivery details are correct to avoid delays. If the address provided is incorrect and the parcel is required to be re-delivered, a re-delivery fee of $15 may be incurred.
Orders can be made on-line, by phone or via email. Please refer below.
Ordering online is the easiest way to order your gift. For peace of mind, Baby Gift Box has aligned with eWay, Australia’s leading payment gateway, to provide our customers with a secure on-line shopping experience that enables immediate processing and payment. This secure facility also automatically generates a receipt and tax invoice, for the convenience of our private and corporate customers.
Feel free to call us and one of our friendly staff will be more than happy to assist you with your order and accept your credit card details over the phone.
Opening hours: 9:00am - 4:00pm (EST)
Opening days: Monday - Friday
Phone: 1300 438 443
For assistance with your tailored requests please email email@example.com. We are more than happy to assist you with any special request, however small or large, so feel free to email us with your requirements. If your email is received during business hours, we will respond on the same business day, otherwise we will contact you the next business day. Please remember to leave a contact phone number in your e-mail.
We welcome orders from customers overseas for delivery within Australia or internationally. We look after a number of expats. Payment can simply be made via our secure credit card option online or through Paypal.
For multiple orders with different delivery addresses, we ask that you please complete each transaction separately as this will assist with obtaining the necessary billing, delivery and personal messages for each gift box.
For your shopping convenience we accept the following payment:
Credit Card: Visa, Mastercard, Amex and Diners Club (please note we do not charge extra fees for using your credit card)
Direct Deposit: Deposits can be made to*:
Account Name: Baby Gift Box
BSB Number: 114879
Account Number: 482106413
Currency: Prices are all quoted in Australian Dollars and include GST. Pricing is subject to change at any time at the discretion of BABY GIFT BOX.
Dispatch: Orders will be dispatched when payment in full has been received.
*Please note: To pay via direct deposit, please place your order as normal and select direct deposit at checkout. You will receive an email confirmation with your order number. Please quote this number as reference when making the funds transfer. Once the transfer is complete, please email firstname.lastname@example.org with the confirmation receipt of your deposit and your gift will be dispatched.